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Mobile Devices: Changing the Way You'll Service Your Customers sponsored by Interactive Intelligence, Inc. PRESENTATION TRANSCRIPT: Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users. Posted: 15 Aug 2012 \| Published: 15 Aug 2012 TOPICS: Application Deployment \| Application Development \| Application Performance Management \| Applications Management \| Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| Contact Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Mobile Workers \| Smart Phones \| Tablet PC

Network Evolution E-Zine: June Issue 2015 sponsored by TechTarget Networking EZINE: This issue of the Network Evolution e-zine goes discusses a number of subjects that face network decision makers today. Posted: 01 Jun 2015 \| Published: 01 Jun 2015 TOPICS: Call Centers \| IP Telephony \| Videoconferencing Services

Contact Centers Evolve with Advanced Technologies sponsored by Desk.com (A Salesforce Company) EGUIDE: Contact center modernization introduces several challenges, including legacy application integration and managing a growing amount of customer data from new channels. Consult this exclusive e-guide to learn how to overcome the hurdle of legacy application integration with new systems, and how to create a realistic modernization roadmap. Posted: 24 Mar 2014 \| Published: 24 Mar 2014 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| Social Computing

Call Center Analytics: The Bottom Line sponsored by Genesys EGUIDE: This expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction. Posted: 11 Nov 2013 \| Published: 11 Nov 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Software Subscription & Support sponsored by IBM VIDEO: In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle. Posted: 30 Jul 2013 \| Premiered: 30 Jul 2013 TOPICS: Application Life-Cycle Management \| Application Performance Management \| Applications Management \| Call Centers \| Customer Service \| Software Maintenance \| Software Upgrades \| Technical Support Staff

Explore the Changing Contact Center Landscape sponsored by LogMeIn Rescue EGUIDE: New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations. In this expert guide, discover new opportunities available for contact centers. Explore why infrastructure has become a major concern, new multichannel technology, and how one call center made social media work. Posted: 09 Mar 2017 \| Published: 06 Mar 2017 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| Customer Satisfaction \| Social Networking

Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral sponsored by RingCentral PRESENTATION TRANSCRIPT: This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed. Posted: 29 Oct 2012 \| Published: 29 Oct 2012 TOPICS: Call Center Management \| Call Centers \| Cloud Computing \| Contact Center Management \| Contact Centers \| Contact Management \| Sales \| Sales Force Automation \| Sales Representatives \| Telecommunications Carrier Systems \| Telemarketing \| Telephony Services \| Telephony Systems \| Telesales

Speech Analytics - The Power of Simplicity sponsored by Calabrio, Inc. WHITE PAPER: This overview examines the power of Speech Analytics technology to extend resources and expand knowledge. Posted: 23 Jun 2011 \| Published: 23 Jun 2011 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Content Analytics \| Customer Satisfaction \| Customer Service \| Data Mining \| Voice Communications Software

SIP contact centers: Key benefits and potential challenges sponsored by TechTarget Security EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. Posted: 24 Feb 2012 \| Published: 24 Feb 2012 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| IP \| IP PBX \| SIP \| Social Networking \| Videoconferences \| Voice Communications Software \| VoIP

Expert Advice: E-Commerce and Social Media Drives CRM sponsored by IBM EBOOK: Access this expert guide to discover how businesses can improve their CRM strategies to ensure customers remain in control and satisfied with the user experience. Posted: 26 Nov 2014 \| Published: 26 Nov 2014 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices

Call Centres Reports